Returns & Exchanges
At Biltwell, we stand behind the quality of our fashion collections and offer a 30-day window for hassle-free returns or exchanges on all unworn items with original tags. We strive to ensure your complete satisfaction with every purchase through a streamlined and transparent return process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all hangtags are attached and the garment is in its original condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing